Linking Knowledge Management Strategy to Business Performance in Construction Organizations
نویسندگان
چکیده
A growing number of construction organizations are using Key Performance Indicators (KPIs) and some also perceive knowledge management as an integral part of their strategy. However, the link between knowledge management (KM) and organizational performance has not been adequately addressed, as the evaluation of the impact of knowledge management on business performance has remained a difficult issue. A conceptual Knowledge Management framework (IMPaKT) is presented that encapsulates knowledge from people, process and product perspectives to facilitate an understanding of the interrelationship between the various types of organizational knowledge. An evaluation component is also incorporated into the framework to enable an assessment of the likely impact of KM initiatives on organizational performance. It is concluded that the conceptual framework when fully developed can make a valuable contribution to the development and implementation of KM strategies that will provide benefits to construction organizations.
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